T 088 55 60 263
English
Vraag 1: How do you introduce yourself when visiting a new client for the first time? Good morning, my name is Peter van Zijl and who are you? How do you do? My name is Peter van Zijl. How are you doing? I am Peter van Zijl. Good to see you, my name is Peter van Zijl.
Vraag 2: The new product launch: You send out invitations for a product demonstration. How do you start your letter to customers and retailers? Dear Sir/ Madam Dear Sirs/ Mesdames Hello everyone Dear customers
Vraag 3: You have to give a presentation to a group of building contractors about the solar heating system you sell. How do you start your presentation? Today I want to sell you a new heating system which... Have you ever contemplated installing one of these solar heating systems which... Energy and solar heating systems are the hot topics I would like to tell you about today Our new solar heating system 340 PTX with water injection regulators ...
Vraag 4: A customer has asked for some information in writing. You send it with a short note: With compliments from the Personal Department After your inquiry we send you ... We send you with pleasure ... Thank you for your enquiry of ...
Vraag 5: Complaints will be dealt with by you, so you encourage suppliers to address them to you: If there are complaints from your side, tell me about them. If you have any eventual problems let me know. In case if you have problems ... If there are any problems ...
Vraag 6: In a meeting with colleagues from abroad you introduce yourself. What do you say? My name is Peter van Zijl, I work for this company for 10 years now. Hello, I am Peter van Zijl. I have worked for Eutronics since 1996. I am Peter van Zijl. I am working here for 10 years now. Hello, my name is Peter van Zijl. I worked here for 10 years already.
Vraag 7: At an office party you are talking to some foreign business partners. Not all your social talk is going down well. Choose the correct sentence: In my meaning you must adapt to the rules of the country. Of course this should stay among us two. How more how nicer! I am looking forward to seeing you again next year!
Vraag 8: The deadline for sending details on a range of products is nearly there. What do you say to the marketing manager? If I have the details ready I will send them to you immediately. When I have all the details I will send them to you. If I will have the details I send them to you. As soon as I will have the details they will be sent to you.
Vraag 9: A client wants to do business and is negotiating a discount. What do you say to him? I can offer you a big deal if you order a great amount. I will make you an offer you won’t refuse. I will make you an offer at a special discount We offer more when you buy in bulk.
Vraag 10: You are busy negotiating the price of a new machine. You think the discount your customer wants is outrageous. What is your reaction? No way, this is too much I am afraid I cannot accept this discount Interesting price, but no. The problem with this discount is ...
Vraag 11: Kies de juiste manier om uw brief te beginnen: Hereby I am sending you the copy … Following our conversation yesterday I am sending you … Herewith you find the copy … Attached I am sending you a copy …
Vraag 12: You end a telephone conversation with a new customer : Thanks a lot, you helped me a big deal. Thank you for your information, I’ll give it a think. On behalf of all the staff I would like to thank you, and that’s it. Thank you and goodbye!
Vraag 13: You want to make suggestions during a sales meeting with retailers. What do you say? Should we brainstorm the options before discussing them? How about this option: shall we brainstorm it? Have you considered a good brainstorm of the options? I suggest to brainstorm the options.
Vraag 14: Your negotiating partner is making a suggestion. You have some reservations. What do you say? I see what you mean. I take your point, but … I can’t accept this. Interesting suggestion.
Vraag 15: At the end of your visit to a prospective customer you shake hands and say: I look forward to do business with you. I appreciate to do business with you. I am looking forward to do business with you. I am looking forward to doing business with you.
De resultaten van uw test worden u per omgaande per e-mail toegezonden. Vult u daartoe onderstaande gegevens in.
Wilt u aanbiedingen ontvangen, kies dan hieronder dat u informatie of aanbiedingen via e-mail wilt ontvangen. Uw gegevens kunnen worden gebruikt voor het toezenden van informatie en/of aanbiedingen via e-mail. Ook kunnen uw gegevens ter beschikking gesteld worden aan onze partners en speciaal geselecteerde bedrijven. Indien u hiertegen bezwaar heeft, kunt u dat hieronder aangeven. Meer informatie hierover vindt u in ons privacy statement op www.horizoninterlingua.nl.
Ja, ik wil informatie of aanbiedingen via e-mail ontvangen Ik maak bezwaar tegen verstrekking van mijn gegevens aan derden
