Internationaal bezoek ontvangen

Internationale klanten ontvangen en rondleiden

Bij het ontvangen van een internationale gast, is het prettig als u deze in correct Engels te woord kunt staan. Met de uitdrukkingen uit deze woordenlijst maakt u een goede en professionele indruk.

Receiving visitors and offering hospitality

• Mr/Mrs … is expecting you. He/She'll be with you in a few minutes.
• Can I take your coat?
• Would you like to take a seat while you're waiting?
• Can I get you something to drink – coffee, tea or a cold drink?

Language Problems

When you don't understand

• I'm sorry, I'm afraid I don't understand (at all).
• I don't know what ... means. (You really don't know.)
• I don't know what you mean by .... (You think you must have misunderstood.)
• Just a moment, please. What (exactly) does ... mean? to check
• I didn't catch/follow that (completely). Could you just go over it again?
• What do you mean?
• I'm not with you. informal
• You've lost me. informal

Asking the other person to repeat

• I beg your pardon? formal
• Pardon?
• I'm sorry what did you say?
• Could you just repeat that, please? you want everything repeated
• Could you just repeat (the figures/the dates/your fax number/ ... ) please?

Saying what you need

• Could I just have a minute, please? (You want a pause to think/write/...)
• Could you speak more slowly, please?
• Could you spell (your name/address/company name/ ... ), please?
• How do you pronounce your name?

Explaining your language problems

• I'm afraid I don't know the English word for ….. Can you help me?
• I'm afraid I can't explain very clearly in English. (But I'll do my best.)
• Have I made myself clear? gives the other person a chance to check with you
• Perhaps I was not clear enough

Wilt zich mondeling beter uitdrukken in het Engels? Overweeg dan het volgen van een training Business English of English for Secretaries, klik hier.

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